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IONL Mid-Year Conference Program
Special Pre-Conference Session
Separate registration required
Registration open for pre-conference session
7:30 - 9:30am
Essential Resources for Nurse Leaders
Breakfast included with registration
Mid-Year Conference: 4.75 CE credits
Registration open for Mid-Year Conference
9:30 - 9:45am
Welcome and Opening Remarks
9:45 - 10:45am
Emotional Intelligence in the Workplace: What’s Your EIQ?
Presenter: Shannon Oleen, Shannon Oleen, LLC
An expert in the field of Emotional Intelligence, Shannon Oleen, will give you the tools to identify, assess and control your personality and work with the variety of other personalities you encounter in the workplace. Her “Four Square” approach will help everyone increase their social and emotional I.Q.
10:45 - 11:15am
Networking Coffee Break with Exhibitors
11:15am - 12:00pm
Team EI & Patient Satisfaction: What Do Networks of Conversation Have to Do With It?
Presenter: Shelly Major, PhD, RN, NEA-BC, FACHE, Chief Nursing Officer, UI Health
The role of hospital nurse managers has evolved into a deeper scope and range of accountability to match the increased complexity of their practice environment. Great leadership works through the emotions; therefore, the leader’s ability to understand interactions, sense needs, and inspire their followers is important.
Emotional Intelligence (EI) is an important leadership competency. Presenter Shelly Major, PhD, RN, NEA-BC, FACHE will share the rounding process principles of one values-driven nurse leader, including four factors that increase the effectiveness of rounding.
Research showed how these abilities using leader rounding led to networks of conversations enhancing EI relationships to create positive patient satisfaction outcomes. It presents a model describing how high patient satisfaction outcomes are created through emotionally intelligent teams embracing networks of conversations.
12:00pm - 12:45pm
Using Nursing Advocacy Skills Outside the Healthcare System: The Social Skills of EI
Presenter: Karen Kelly, EdD, RN, NEA-BC
Nurses are encouraged to be patient advocates in undergraduate and graduate education. Nurses who are active in professional associations advocate for nursing and health care issues with legislators. Those advocacy skills, with a focus on the social skills of emotional intelligence, are transferable to other social and political arenas to ensure the legal and human rights of developmentally disabled populations and others who cannot advocate for themselves. This presentation will examine one nurse's experience with shaping public policy outside the healthcare system.
12:45 - 2:00pm
Lunch & Networking with Exhibitors
2:00 - 2:45pm
Millennials: Leveraging the Leaders of the Future with EI
Presenter: Karen M. Mayer, PhD, MHA, RN, NEA-BC, FACHE, Vice President Patient Care Services/CNO, Rush Oak Park Hospital
This presentation will describe how an organization harnessed the energy of a generation of millennial nurses to transform patient, environmental and cultural outcomes despite competing values of nurses. Responses to the needs of multi-generation nurses must be handled with wisdom and emotional intelligence.
Rather than sticking to the old adage that years of experience is what an organization needs to succeed, utilizing the strengths of the millennial generation can transform an organization’s environment, outcomes and culture. Leveraging this unique generation can assist in strengthening a nursing staff, improving RN and patient outcomes, and catalyze culture change within the organization as a whole.
We will describe strategies that engaged new nurse recruits in initiatives like a Clinical Nurse Leader program, nursing professional governance, standardization of a clinical ladder, interim leadership positions, and community outreach that meet key needs of vulnerable populations. Finally, we will discuss the drastic change in outcomes surrounding the recruitment and retention of a generation of empowered young nurses. Interviews of new graduate RNs were transformed to a transparent depiction of the work to be done and a vision of how that RN could build nursing excellence in the organization. Recognizing the enthusiasm of the millennials to learn more, get involved, and participate in change required changing pre-requisites for classes and roles that previously focused on years of experience.
Based on the above programs, this organization decreased its turnover from over 25% to 8%. Performance on nurse engagement surveys in the recent 4 years outperformed benchmarks with highly engaged RNs in the workforce at this organization, while over 60% of them are under 3 years of experience. Engaging this workforce was essential to the nursing professional governance at this organization.
Engaging and appreciating the millennial generation, while it has vast differences from those generations before it, can transform healthcare delivery and initiate culture change that is from the grass roots up. How nurses manage generational divides with emotional intelligence is critical in the success of empowering the entire nursing team.
2:45 - 3:15pm
Networking Break with Exhibitors
3:15 - 4:00pm
Debriefing in the ED after Traumatic Events
Presenters: Rachel Gustafson, RN, MSN, Clinical Nurse Leader in the Emergency Department, Rush Oak Park Hospital & Lindsay M. Sweeney, RN, BSN, CEN, RN III, Rush Oak Park Hospital
Vicarious trauma is a normal consequence of working in an urban Emergency Department as this environment has never-ending stressful stimuli. Nursing staff’s constant exposure to patients’ physical and emotional trauma is an occupational hazard, putting nurses at risk for burnout and compassion fatigue. After one particularly brutal night shift, a nurse noted a patient event had significantly impacted staff. This night was a perfect storm – a night shift with limited resources, a patient demise, and a full ER and waiting room. The lingering feelings of shock, sadness, and anxiety led to the creation of a structured interdisciplinary debrief post traumatic events. The hope is to decrease staff burnout, promote self-care and prevent compassion fatigue among emergency department staff.
4:00 - 4:45pm
The Emotionally Intelligent Guide to Finding Joy at Work
Presenter: Melinda Earle, DNP, RN, NEA-BC, FACHE, Program Director, Transformative Leadership DNP: Systems; Assistant Professor, College of Nursing and College of Health Sciences, Rush University
Too often, nurse leaders believe their career path follows a “stair step” approach of traditional nursing roles: charge nurse to assistant manager to manager to director to associate chief nurse to chief nurse executive. Following this role-based approach to career development doesn’t necessarily lead to finding your joy at work. An alternative approach is to clearly define what tasks bring pleasure to your work and pursue professional roles that inspire, motivate, and create genuine joy. Through a series of exercises and self-reflections, presenter Melinda Earle will assist participants in identifying their most pleasurable work tasks and how to incorporate them into a joyful job description.
4:45 - 5:00pm