Annual Conference Program

Annual Conference Program: Safety in the Workplace

Program offers 7.5 hours of CE credit.


Thursday, September 20, 2018
9:00 AM - 9:15 AM
Opening and Welcome Address
Frank Bradtke DNP, RN, NEA-BC, CENP - IONL President
Chad Thompson, MBD, HCM - Chair of the Conference Subcommittee
9:15 AM - 10:15 AM
Opening Keynote Address
Do More than Communicate… Connect

Samuel Jones, PhD
Life Changing Presentations

Have you ever worked with someone who constantly matched the saying, “They’re talking loud but they’re not saying anything worth hearing”? You can pretty much guarantee that they did not connect with their message, with their environment, and more importantly, they didn’t connect with their audience. In this session, participants will learn how to communicate and connect with any audience to make their message stick.

10:15 AM - 11:00 AM
Illinois Nurses’ Perception of Workplace Safety
Pam Brown, PhD, RN, ANEF

As violence against nurses and other healthcare providers becomes part of the national arena of news, more and more nurses have expressed concerns about safety in the workplace. In response to this growing concern, ANA-Illinois convened an expert panel to study workplace safety. The panel members developed a series of four surveys assessing how Illinois nurses perceive safety in their workplaces. This presentation will examine the results of these surveys, including descriptive and correlational data about communications and interactions with peers, leaders, and physicians, physical safety, environmental safety, and hazardous materials and drugs.

11:00 AM - 11:30 AM
Networking Coffee Break with Exhibitors
11:30 AM - 12:15 PM
Resilience: Nurse Leaders Can Immunize Workers for Stressful Work Environments
Melinda Earle, DNP, RN, NEA-BC, FACHE
Rush University College of Nursing

Since 2009, the University of Pennsylvania has delivered Master Resilience Training (MRT) to over 900,000 U.S. Army non-commissioned officers and soldiers. A 2012 U.S. Army study concluded the training has helped soldiers bounce back from the adversity of deployment and combat. MRT is delivered to soldiers by MRT-trained drill sergeants. If MRT can have a positive impact for soldiers during deployment, how might it assist healthcare workers to navigate the increasingly stressful healthcare environment? The presenter will review the elements of MRT that can have a positive impact on healthcare workers.

12:15 PM - 1:00 PM
The “i-team”: Restructuring the Emergency Department Intake Process for an Improved Patient Experience
Tracie Popp, BSN, RN, TNS
SwedishAmerican Health System, A Division of UW Health

After our Emergency Department (ED) outgrew its physical space with the increased number of people using the ED versus their primary care physician, we recognized the need to restructure how we triage patients and move them through the ED. This presentation will show you how we took inventory of patient concerns, created a committee, and designed a new process for our patients, called “i-team” or “initial/intake team.” The process consists of two teams: one that includes an ED physician and screens patients and orders tests or nursing interventions if necessary, and a second team to follow up on the patient and complete their care. By redesigning our triage process and the personnel involved, we have seen a decrease in the number of patients who leave without being triaged, a decrease in door-to-provider time, and an increase in patient satisfaction.

1:00 PM - 2:00 PM
Networking Lunch Break
2:00 PM - 2:45 PM
Prevention Strategies for Healthcare Worker Safety in the Hospital Setting
Mary Shilkaitis, CNO, MSN, MBA, RN, NEA-BC, FACHE
VP of Patient Care Services, Rush Copley Medical Center &
Jennifer Perry, MSN, BA, RN, TNS, CEN
Director of Emergency Services, Rush Copley Medical Center

Healthcare workers in the hospital setting face significant risks for violence. There are many contributing factors including patient or visitor history of violent behavior, delirium, influence of drugs or alcohol, disasters, and conflict situations. Too often, healthcare workers do not report violent or aggressive acts and view tolerating those acts as part of the job. Mary Shilkaitis will discuss violence prevention strategies implemented at Rush Copley Medical Center and their ongoing journey to enhancing healthcare worker safety.

2:45 PM - 3:30 PM
Networking Coffee Break
3:30 PM - 4:15 PM
Implementing a Workplace Violence Prevention Program
Karen M. Mayer, PhD, MHA, RN, NEA-BC, FACHE
Rush Oak Park Hospital &
Colleen Calhoun, BA, BSN, RN
Behavioral Liaison Nurse, Rush Oak Park Hospital

Understanding what violence is will allow organizations to take a systematic approach in developing a violence prevention program that can lead to impactful outcomes. This session will provide a concept analysis on violence in healthcare, how to complete an environment assessment, and how to develop a workplace violence prevention program.

4:15 PM - 4:30 PM
Questions and Wrap Up
4:30 PM - 5:30 PM
Welcome Reception


Friday, September 21, 2018
7:45 AM - 8:30 AM
IONL Awards Presentation, Breakfast provided
8:30 AM - 8:45 AM
Opening Remarks
9:00 AM - 9:45 AM
Safety Culture: Save Time, Save Lives!
Dawn Moeller, MHA BSN RN CEN
Advocate Good Shepherd Hospital

The complexity and rapid speed of change in healthcare has resulted in the rise of preventable medical errors. This presentation will show how one organization significantly reduced the number of Serious Safety Events and promoted a Culture of Safety by becoming a High Reliability Organization (HRO) that demonstrated dissatisfaction with the current level of safety and strove for a goal of "No Serious Patient Harm.” First, all leaders received high-reliability leadership training. Next, we established High-Reliability Units with specially trained, interdisciplinary Safety Coaches who worked all shifts and engaged frontline staff. These safety coaches conducted peer coaching and performance improvement activities designed to hardwire Be Safe Behaviors and Tools. A sustainment plan was created to provide ongoing momentum, which included monthly safety games and contests, safety recognition events, and house-wide communication of the daily safety huddle. Actions focused on leadership, safety culture, and process improvement were shown to optimize safety for every patient, every time.

9:45 AM - 10:30 AM
Tell Well: An Innovative Approach to Strengthening the Nursing Workforce
Rebecca Singer, Kathryn Kruse, and Susan Swart
Tell Well and ANA-Illinois

In March 2018, in collaboration with ANA-Illinois and their Healthy Nurse, Healthy Nation initiative, a public health nurse and a writer piloted Tell Well, an innovative, interdisciplinary collaboration bringing together healthcare and the arts as a systems response to the need to improve nurses’ professional quality of life. During this presentation, we will describe the rationale behind the development of Tell Well, a creative writing and storytelling workshop offered as a professional development course; the collaborative process by which we created the workshop and the showcase; the tools offered to foster the participants’ exploration and expanded understanding of their practice; and how health care systems and facilities can partner to implement a Tell Well workshop. Results from the Professional Quality of Life Scale (ProQOL), which is used to measure participants’ compassion satisfaction and compassion fatigue before and after the workshop, and a qualitative questionnaire from the March and May workshops will also be shared.

10:30 AM - 11:00 AM
Networking Coffee Break with Exhibitors
11:00 AM - 12:00 PM
Closing Keynote
Let It Go, Just Let It Go

Kent Rader, CPA, former Hospital CFO-CEO
Kent Rader Speaks

Recent surveys report more than half of employees hate their jobs. The number one reason cited is the stress associated with today's business environment. Having spent 12 years as CFO and CEO of Hospitals, Kent Rader has experienced this stress firsthand. This keynote program takes participants on a journey they won't want to end. It begins by showing participants the origins of stressful feelings and how humor is a proven tool in combating these feelings. Kent offers practical ways to include more humor in your life, along with stories that are guaranteed to make you laugh.

12:00 PM - 12:15 PM
Closing Remarks; Meeting Adjourns
Illinois Organization of Nurse Leaders
225 W. Wacker Dr., Suite 650 | Chicago, IL 60606 | Ph: 312.265.3927

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