Not Receiving IONL Emails?

Many email systems, particularly those within hospitals, have strict firewalls that block outside emails from getting to your inbox. If you think this is happening with your IONL emails, please see these whitelisting instructions.

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Whitelisting Information to Increase Deliverability of IONL Emails

Below is the whitelisting information for Real Magnet, our third-party email marketing vendor from which we send all IONL newsletters and emails. Part one includes instructions on how to whitelist at the desktop level. Part two includes instructions for email administrators (your IT team) on how to whitelist at the server level. If you need assistance, don't hesitate to contact the IONL support team at info@ionl.org.

To ensure that you continue receiving emails, please take these measures:

  1. Desktop Level Whitelisting.

    You will need to flag our return email address (Illinois Organization of Nurse Leaders ‹info@ionl.org›) in your various email clients as a safe sender. Here’s how that is accomplished with the major email clients:

    AOL Web Mail:

    • Open the e-mail containing the e-mail address(es) you want to add.
    • Hover the mouse over the sender's name or address, and click on Add Contact.



    Windows Live Hotmail:

    • Open a message from the desired sender.
    • Click Mark as safe next to the From: name and address.
    • Now click Add contact.



    Gmail Subscribers:

    • From your inbox, select a message from the sender you wish to whitelist.
    • Click on the down arrow icon (next to the Reply button at the top of the message).
    • In the resulting drop down list, click on Add sender's to contacts.
    • At the top of your message you will see The sender has been added to your Contacts list when the sender has been added.



    Yahoo Subscribers:

    • From your inbox, select a message from the sender you wish to whitelist.
    • Click the + Add icon next to the return email address.
    • Click Save on the Add Contact dialog box that appears.



    MSN Subscribers:

    MSN 8

    • Click on Email Settings.
    • Click on the Junk Mail link.
    • Click on Safe List.
    • Click on Add an item to this list.
    • Type in or cut and paste the supplied return email address into the Safe List box and then click Add.
      ‹info@ionl.org›



    MSN 9

    • Click the e-mail from the sender that you want to add to your Safe List.
    • Click "Always show from this sender" to automatically add the sender to your Safe List.



    Juno/Netzero Subscribers:

    • Click Options and select Junk Mail.
    • In the Do Not Block section, you can type an address in the box (or copy and paste it) under Add Address to Do Not Block List.
    • Click the Add button to add the address to the list on the right.
    • When you are finished, click the Save button.



    Earthlink Webmail Subscribers:

    • Open a message from the sender you wish to whitelist.
    • Click the Add to Address Book link to the right of the sender's email address.
    • The Add Contact page opens with the email address populated.
    • Click Save.



    Outlook 2003/2007:

    • From your inbox select Actions then select Junk Email and click on Junk Email Options Address Book.
    • Click the Safe Senders tab.
    • Type in or cut and paste the supplied return email address into the block area, and then click the OK button.



    Outlook 2007/2010:

    • Go to the Inbox and right-click on the sender you wish to whitelist.
    • Choose Junk E-Mail and select Add Sender to Safe Senders List.
    • Click OK.

  2. Server Whitelisting

    If you think the issue may be organization-wide, please provide this information to your e-mail postmaster or IT group.

    Return path: bounce@mmsend42.com

    domain: http://www.mmsend42.com

    We respectfully request that the following IP addresses be whitelisted:

    209.18.93.44
    209.18.93.45

    Find detailed instructions with step-by-step images here. If you need assistance, don't hesitate to contact the IONL support team at info@ionl.org.

Illinois Organization of Nurse Leaders
225 W. Wacker Dr., Suite 650 | Chicago, IL 60606 | Ph: 312.265.3927

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