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Topic
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7/28/2016
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When:
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Thursday, July 28, 2016
12:00 - 1:00PM CST
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Where:
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Webinar
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Presenter:
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Rosemary Homer, RN MBA
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Contact:
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Moira Twitty
mtwitty@thesentergroup.com
312.981.6774
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Online registration is closed.
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« Go to Upcoming Event List
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Lunch 'n' Learn - Charge Nurse Workshop Webinar - Part 4
Thursday, July 28, 12:00 - 1:00PM CST
Presenter: Rosemary Homer, RN MBA, Hallingan-Lynch Consulting, Inc.
Topics to be covered:
- What’s the difference between patient satisfaction & customer service?
- HCAHPS-why important & what does that have to do with being a Charge Nurse?
- Guiding principles of good customer service/improving patient satisfaction
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