Cynthia Clark PhD, RN, ANEF, FAAN
Civility Matters! Best Practices to Foster Healthy Work Environments
The detrimental impact of workplace incivility is well documented and if allowed to take root, the consequences can be extreme. Imagine an enjoyable workplace—an environment where you and your colleagues can truly thrive in your career and profession. This engaging and thought-provoking session provides a deepened and empirical understanding of workplace incivility, its impact on individuals, teams, organizations, and patient care—and emphasizes the need to cultivate and sustain healthy workplaces. Join a renowned nurse researcher, award-winning professor, and accomplished author for a stimulating session to explore evidence-based strategies to foster healthy work environments.
About Dr. Clark:
Dr. Cynthia Clark is an award-winning, tenured Professor, Professor Emeritus, and Strategic Nursing Advisor for ATI Nursing Education. As a clinician, she specialized in adolescent mental health, substance abuse intervention and recovery, and violence prevention. She is the Founder of Civility Matters™ and a leading expert in fostering civility and healthy work environments. Her pioneering work on fostering civility has brought national and international attention to the controversial issues of incivility in academic and work environments. Her theory-driven interventions, empirical measurements, theoretical models, and reflective assessments provide best practices to foster civility and healthy work environments around the globe.
Dr. Clark serves as a fellow in the American Academy of Nursing, the National League for Nursing Academy of Nursing Education, and co-chaired the American Nurses Association Professional Panel on Incivility, Bullying, and Workplace Violence. She is a prolific researcher, presenter, author; and professional blogger. Her presentations number in the hundreds and her publications have appeared in a broad range of peer-reviewed and open-access venues. She is the recipient of numerous teaching, research, and service awards; including the Most Inspirational Professor Award, the International Community-Campus Partnership for Health Award, and the prestigious Elizabeth Russell Belford Award for Excellence in Education, awarded by Sigma Theta Tau International. Her book, "Creating and Sustaining Civility in Nursing Education," received 1st place honors as the 2013 AJN Book of the Year. The 2nd edition was published in 2017 and a must-read for all educators and health care professionals. Dr. Clark has been a member of the Honor Society of Nursing, Sigma Theta Tau International (STTI) for more than two decades. She has served in numerous leadership capacities and has been a professional blogger for STTI since 2010.
Dr. Clark's current research includes examining effective ways to prepare nurses to address incivility in the practice setting; bridging the education-practice gap to create positive work cultures, designing and testing empirical instruments to measure and address incivility and to promote healthy work environments; and ongoing intervention studies including a biomarker study to measure the effectiveness of cognitive rehearsal and ‘scripting’ as a means to mitigate stress and protect patient safety. Dr. Clark’s empirical instruments have been translated into several languages and used to conduct studies in the United States, Israel, Iran, Indonesia, the Philippines, the People’s Republic of China, Malaysia, Jordan, Canada, Uganda, Korea, Saudi Arabia, Nigeria, Jamaica, Greece, and Columbia. She has served as a committee member and content expert for several graduate student studies, both nationally and internationally; many have used her empirical instruments in their doctoral dissertations, master’s theses, and other scholarly works.
Dr. Clark is also well known for her expertise in scholarly teaching, learner-centered pedagogies, and active learning strategies. For several years, she used live theater actors, simulation, cognitive rehearsal and student-produced YouTube videos as active learning strategies to promote student engagement and deep learning. Her article on the use of live actors as a teaching strategy to address incivility in the practice setting published in Clinical Simulation in Nursing has been downloaded more than 3000 times by readers from the US, Turkey, Taiwan, China, Australia, Iran, and the UK since its release in June 2014. As a Teaching Scholar for Faculty Learning Communities, Dr. Clark facilitated the development of dozens of early career faculty members in their growth as scholarly educators and learner-centered teachers and has conducted numerous classroom assessments to assist faculty in improving their pedagogical approaches.